Frequently asked questions
1) Do you do Gluten Free Cookies / Vegan Cookies? Currently we don’t , but it is something we will be looking into at a later date.
2) How quickly can we do a Cookie? - For a 12” Gift Cookie we ask for a minimum of 24 hours for collection but if using the Postal Service we ask for 3 days notice.
3) What Postal Service do you use? We use Royal Mail 1st Class Signed for service always aiming for next day delivery, and also EVRI
4) How long do your 12 inch Gift Cookie Last? Our Gift Cookies have 3 to 5 days on them (Correct Storage & Weather Dependant).
5) Refunds - We only offer partial refunds on ALL CANCELLED ORDERS with a minimum 24 hours notice. We are afraid to say we offer NO REFUNDS on our POSTAL COOKIES - AS ONCE CONFIRMATION OF POSTAGE SENT WE NO LONGER HOLD ANY RESPONSIBILITY
6) Should any orders be made in error on the customer’s side then a £1 admin fee will come off the refunded amount due to fees we pick up on transaction fees. Should it be a mistake on our behalf then a full refund shall be given without any admin fee applied.